Aviara Home Care

Privacy Policy

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Aviara Home Care ("Aviara") is committed to protecting the privacy of the families we serve, the caregivers who support them, and visitors to our website. This Privacy Policy explains what information we collect, how we use it, and how we safeguard it in compliance with HIPAA, federal law, and applicable state laws.

1. Information We Collect

We collect information that you voluntarily provide when you:

  • Complete an intake or contact form
  • Request information about home care services
  • Sign up for communications or resources
  • Apply for employment or submit professional inquiries

This may include your name, email address, phone number, zip code, insurance information, and limited care-related details.

2. HIPAA & Clinical Data Protection

Aviara complies with the Health Insurance Portability and Accountability Act (HIPAA), including the Privacy, Security, and Breach Notification Rules.

Protected Health Information (PHI):

Any medical or care-related information submitted through our website or systems is treated as PHI and protected accordingly.

Secure Transmission:

We use industry-standard encryption and secure technologies to safeguard data transmitted through our forms and communication systems.

3. How We Use Your Information

We use collected information to:

  • Provide and manage in-home care services
  • Respond to inquiries and support requests
  • Send appointment reminders and service updates
  • Communicate regarding your account or services
  • Send marketing or promotional messages (only with your consent)

4. SMS Communication & Consent

By providing your phone number and opting in through our website or other channels, you consent to receive SMS (text) messages from Aviara Home Care.

These messages may include:

  • Appointment reminders
  • Service updates and notifications
  • Customer support responses
  • Promotional or marketing messages (if opted in)

Additional SMS Disclosures:

  • Message frequency may vary
  • Message and data rates may apply
  • You may opt out at any time by replying STOP
  • For help, reply HELP or contact us directly

5. Mobile Data Privacy (No Sharing Policy)

Aviara Home Care respects your privacy.

  • We do not sell, rent, or share your personal information with third parties for marketing purposes.
  • No mobile information or SMS opt-in data will be shared with third parties or affiliates for marketing or promotional purposes.
  • Information may be shared with trusted subcontractors (such as scheduling platforms, customer support tools, or secure communication providers) strictly for operational purposes.
  • All SMS opt-in data and consent remain confidential and are not shared externally.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to analyze traffic and improve user experience. You may disable cookies in your browser settings, though some features may not function properly.

7. Third-Party Service Providers

We may share information with trusted service providers who assist in operating our website and delivering services (such as HIPAA-compliant systems, scheduling tools, and communication platforms). These providers are contractually obligated to maintain confidentiality and security.

8. Children's Privacy

Our website is intended for adults, parents, guardians, and professionals. We do not knowingly collect personal information directly from children under the age of 13.

9. Data Security and Retention

Aviara uses administrative, technical, and physical safeguards to protect personal and care-related information from unauthorized access, disclosure, or misuse.

We retain information only as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Meet applicable care record retention requirements

10. Data Breach Notification

In the event of a data breach affecting personal information, Aviara will notify affected individuals without unreasonable delay and in accordance with applicable laws. Where required, we will also notify regulatory authorities.

11. Your Privacy Rights

Depending on applicable laws, you may have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate information
  • Request deletion of your data where permitted

Rights related to PHI are governed by our Notice of Privacy Practices (NPP).

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

13. Contact Us

If you have questions about this Privacy Policy or your data:

Aviara Home Care
Phone: 248-927-1541
Website: aviarahomecare.com